FAQs

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FAQs

Our custom jewelry does not support returns or exchanges, but glasses and watches support seven days of free returns or exchanges.

Tracking your order is easy! Once your order has shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track the status of your order on our order tracking page.

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payment.

Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. Please see our shipping information page for more details.

You can contact us through the blue dialogue icon in the lower right corner of the website. Our customer service is online 24 hours a day. You can also contact us via email: lichangxiu839@gmail.com

We provide detailed size charts for each product to help you find the best fit. Please refer to the size chart on the product page to ensure you choose the correct size.

We process orders quickly to ensure fast delivery, so the likelihood of modifying or cancelling your order is low. Please contact our customer support as soon as possible and we will do our best to help you.

Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.

Care instructions can usually be found on the product’s care label or on the product page itself. We recommend following the provided guidelines to ensure the longevity and quality of your items.

Yes, we offer online ordering with shipping options available. Contact us for more information.

Absolutely! Join our newsletter to receive exclusive offers, promotions, and updates on the latest fashion trends. You can sign up at the bottom of our homepage.

Creating an account is easy! Simply click on the “Sign Up” link at the top of the page and follow the prompts to enter your information. You’ll then have access to order history, wishlists, and faster checkout.

If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.

Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.

1、Are the jewelry made of real gold and real diamonds?

Our jewellry series are all made of real gold and real diamonds. Some of our other jewelry series are made of silver and alloy. Please ask customer service for the specific materials.

2、How can I be sure that the jewelry I receive is genuine gold and diamonds?

We will provide GRC English certificates for all jewelry containing real gold and real diamonds to ensure that your products are real gold and real diamonds.

3、Which channels can I use to pay for goods?

You can pay through: visa, bank card, PayPal, stripe credit card, 2checkout, international Alipay, WeChat payment and other platforms. In addition, our installment payment platforms: klarna, afterpay, sezzle, affirm and other platforms are being updated one after another, so stay tuned.

4、How long does it take to make jewelry? How long does it take to receive watches and glasses?

The production cycle of jewelry is about 15-20 days. Watches and glasses are in stock and can be ordered and shipped at any time.

5、How is the postage calculated?

Due to the sensitivity of real gold and diamond jewelry, we ship by DHL or FedEx. The postage depends on the weight of the item and is uniformly US$80.

6、Is there any discount on postage?

Yes, we offer free shipping for orders over $1,600.

7、How long does it take to ship the goods?

The mailing time for jewelry is approximately 4-6 days in the United States, 4-6 days in Europe, 6-7 days in the UAE, and 4-6 days in Singapore. The mailing time for glasses and watches is approximately 8 days. The specific time depends on the local delivery time of the recipient.

8、Are there any discounts for purchasing goods?

Yes, we will give you one silver or alloy jewelry and one pair of glasses for free if your order is over 2,000 USD.

9、Do I need to pay VAT?

Yes, you do. The specific amount depends on the country.

10、What does after-sales service include?

We provide free jewelry cleaning and ring resize services. You can send them to us at regular intervals. In addition, we are also responsible for diamond falling within two months. For details, please contact customer service.

11、Can you provide local after-sales service in the United States or Dubai?

Sorry, there is no solution for now. If you are a customer, please trust our products and buy more so that our boss lady can have the capital to open a store in the United States or Dubai. If you are a local merchant, you are very welcome to cooperate with us, and we can pay for the repair costs for you.

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